# Locked out after too many wrong passwords

> Find the device that keeps trying an old password, stop the failed logins and get back into your Office Niaga email.
>
> Source: https://docs.officeniaga.com/locked-out/

If you keep getting a login error, stop trying for a moment and find what is using the wrong password. Repeated failed logins rarely fix themselves, and they make it harder to find the real cause. Signing in to Gmail with Google Workspace? See [forgot your Google Workspace password](/workspace-forgot-password/).

## Stop the cause

1. List every phone, tablet and PC that has your email set up, including old devices.
2. Look for one that still uses an old password. This often happens after a [password change](/change-password/).
3. Update the password in that app, or remove the account from the device if you no longer use it.
4. Check that you log in with your **full email address**, for example `name@yourcompany.com`, not just your name.

## Try again

1. Wait a few minutes, then [log in to webmail](/log-in/) once.
2. If webmail works but an app does not, check the app against [Email server settings](/server-settings/).

> **Tip**
> If you are not sure of your password, click **Forgot your password?** on the login page instead of guessing. If you typed your password into a page from an email link, [change it now](/change-password/) and read [Spot a fake login email](/phishing-emails/). If you lost the phone you use for two-step sign-in, see [Turn on two-step authentication](/two-step-authentication/).

## Still cannot log in

1. Test whether it fails everywhere: turn off Wi-Fi on your phone and try from mobile data.
2. Contact support on WhatsApp at [+60 16-916 3324](https://wa.me/60169163324). Tell us your email address, when the problem started and whether it fails on every connection or only on your office internet.

## Common issues

### I changed my password and now I cannot log in anywhere. Why?

A phone, tablet or PC probably still uses the old password. Update the password in every email app you use, or remove the account from devices you no longer use.

### Email works on my phone's mobile data but not on the office Wi-Fi. Why?

Your office connection may be blocked after repeated failed logins from a device there. Stop the failed logins, then contact support on WhatsApp at +60 16-916 3324 (https://wa.me/60169163324) so we can check.

### I forgot my password. What should I do?

Click Forgot your password? on the webmail login page, or ask your domain admin to reset it. See Change or reset your password (/change-password/).