# Set up student and staff accounts for the new school year

> Plan organisational units for staff and students, then bulk-create school accounts from a CSV file in the Google Admin console.
>
> Source: https://docs.officeniaga.com/student-accounts-bulk-create/

To set up accounts for a new school year, first create separate organisational units (OUs) for staff and students, then upload one CSV file that creates everyone and places them in the right OU.

## 1. Plan your organisational units

Put staff and students in different OUs so each group can get different policies, for example tighter [student safety settings](/student-account-safety-settings/). You can add child OUs by year or form, such as /Students/Form 1. Child OUs inherit settings from their parent unless you change them.

1. In the Admin console, go to **Menu** > **Directory** > **Organizational units**.
2. Hover over the parent unit and click **Create new organizational unit**.
3. Enter the **Name of organizational unit** (the "/" character is not allowed) and click **Create**.

Agree on one address pattern before you start, such as `firstname.lastname@school.edu.my`, and use it for everyone.

## 2. Bulk-create accounts from a CSV file

1. Go to **Menu** > **Directory** > **Users** and click **Bulk update users**.
2. Click **Download blank CSV template** and open it in Google Sheets or Excel.
3. Copy names from your enrolment list into **First Name**, **Last Name** and **Email Address**.
4. Enter an initial **Password** (at least 8 characters) and put `TRUE` under **Change Password at Next Sign-In**.
5. In **Org Unit Path**, enter the OU, for example `/Students/Form 1`.
6. Save as `.csv`, click **Attach CSV file**, then **Upload**.

To add one person instead, see [Add a user](/workspace-add-user/).

If your edition is licensed per user, each account needs a licence. Extra licences are added through Office Niaga, not in the Admin console, so contact us before a large intake. Not sure whether your school qualifies for an Education edition? See [Google Workspace for Education eligibility](/workspace-for-education-eligibility/).

## Still stuck

WhatsApp our support team at [+60 16-916 3324](https://wa.me/60169163324).

## Common issues

### I uploaded the CSV but the new students are not in the user list yet. What happened?

Google says a bulk upload can take up to 24 hours before users appear in the directory. Wait, then check again before uploading the file a second time.

### Do students get an email with their new password?

No. New users do not get a welcome email from a CSV upload. Give each student or staff member their address and initial password yourself.

### The upload says there are not enough licences. How do I get more?

Your subscription has no spare licences for the new accounts. Contact Office Niaga to add licences, then upload the file again.