# Add a new staff member to Google Workspace

> An admin adds a new staff member in the Google Admin console under Directory > Users > Add new user, as long as a spare licence is free.
>
> Source: https://docs.officeniaga.com/workspace-add-user/

To add a new staff member, sign in to the Google Admin console as an admin, go to **Directory > Users** and click **Add new user**. You can only do this if your company has a spare licence.

## Check you have a spare licence

Each user needs one licence. In the Admin console, go to **Billing > Subscriptions** to see how many licences you have. If all are in use, you need another licence first.

Extra licences are ordered through Office Niaga, not bought in the Admin console. See [licences and renewal](/workspace-licences-renewal/) or contact support.

## Add the user

1. Sign in to [admin.google.com](https://admin.google.com) with your admin account.
2. Go to **Menu > Directory > Users**.
3. Click **Add new user**.
4. Enter the **First and last name** and check the **Primary email** (for example `aina@yourcompany.com`).
5. Optional: add a **Secondary email**, such as the staff member's personal address, to receive the sign-in details.
6. Click **Manage user's password, organizational unit, and profile photo** if you want to set the password yourself. Under **Password**, choose **Create password** and tick **Ask the user to change their password**.
7. Click **Add New User**.
8. Click **Copy Password** to share it with the staff member, or **Preview And Send** to email the details to the secondary email. Then click **Done**.

Google says it can take up to 24 hours for all services to be ready. Send the new staff member our guide to [signing in to Gmail](/gmail-sign-in/).

## Shared addresses like sales@

Do not use a licence for a shared address. An [email alias](/workspace-email-alias/) delivers sales@ into one person's inbox, and a [group email](/workspace-group-email/) sends it to several people.

## Still stuck

WhatsApp our support team at [+60 16-916 3324](https://wa.me/60169163324).

## Common issues

### Why can't I add a new user in the Admin console?

Usually every licence is already in use. Check Billing > Subscriptions, then ask Office Niaga for more licences or free one up from a staff member who has left (/workspace-staff-leaving/).

### Can I buy more licences myself in the Google Admin console?

No. Your subscription is managed by Office Niaga, so extra licences are ordered through us. See licences and renewal (/workspace-licences-renewal/).

### Do I need a new user for sales@ or info@?

Usually not. Use an email alias (/workspace-email-alias/) or a group email (/workspace-group-email/) instead, which needs no extra licence.