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Set your time zone and business hours

Updated For SmarterMail Build 7692

Baca dalam Bahasa Melayu

Set your personal time zone under Settings > Account, and record your weekly working hours under Settings > Calendar Settings > Business Hours.

Set your time zone

Section titled “Set your time zone”

  1. Log in to webmail and click the Settings (gear) icon in the top bar.

  2. Account opens by default. Find the User card and open the Time Zone dropdown.

  3. Choose your time zone, for example (UTC+08:00) Kuala Lumpur, Singapore. The Language dropdown is on the same card.

  4. Click Save at the top of the page.

Record your business hours

Section titled “Record your business hours”

  1. Click Calendar Settings in the left menu.

  2. In the Business Hours card, set a start and end time for each day from Sunday to Saturday.

  3. Click Save.

Both pages are under your personal Settings, not Domain Settings, so each staff member sets their own. If you manage several mailboxes, a domain admin can set the default new-mailbox time zone from Set default settings for every new mailbox. If calendar times still look off after this, check Add public holidays or an outside calendar or Sync your calendar with Outlook.

Still stuck

Section titled “Still stuck”

WhatsApp our support team at +60 16-916 3324.

Common issues

Why do meeting times or email timestamps look wrong?

Check your Time Zone under Settings > Account. If it does not match where you are, for example (UTC+08:00) Kuala Lumpur, Singapore for Malaysia, change it and click Save.

What does Business Hours do?

It records a start and end time for each day, Sunday to Saturday, under Settings > Calendar Settings. We have not confirmed which other features read this setting, so treat it as a working-hours record for now.

Can I set the time zone for all my staff at once?

Time Zone is a per-user field under Settings > Account, so each staff member sets their own. As a domain admin you can set the default for new mailboxes. See Set default settings for every new mailbox.

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