Emails won't send
Updated For SmarterMail Build 7692
If email will not send, the cause is almost always a wrong outgoing server setting, a login block or a full mailbox, not a broken account.
Check your outgoing (SMTP) settings
Section titled “Check your outgoing (SMTP) settings”- Confirm the outgoing server is
mail.officeniaga.com. - Use port 465 with SSL/TLS. Port 587 is closed on our server, so change it if that is what your app is using.
- Turn on authentication and sign in with your full email address and password, not just your name.
See Email server settings for every protocol’s settings in one place.
Check for other causes
Section titled “Check for other causes”- Repeated wrong password - too many failed logins can block your connection. See Locked out after too many wrong passwords.
- Mailbox full - a full mailbox can stop you saving sent mail, not just receiving. See Mailbox full.
- Message came back - if it left your outbox and returned, that is a bounce, not a send failure. See Understand a bounce message.
Still stuck
Section titled “Still stuck”Contact support on WhatsApp at +60 16-916 3324 with the exact error message your app shows.
Common issues
My mail app shows an authentication error and won't send. What's wrong?
Check that your outgoing (SMTP) server is mail.officeniaga.com on port 465 with SSL/TLS and authentication on, using your full email address and password. See Email server settings.
I can send from webmail but not from Outlook or my phone. Why?
The app's outgoing settings are wrong, often port 587, which is closed on our server. Use port 465 with SSL/TLS instead.
Everything looks right but sending still fails. What else could it be?
Too many wrong password attempts can block your connection, and a full mailbox can also cause problems. See Locked out after too many wrong passwords and Mailbox full.
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